Working Graveyard

Working Graveyard

Every night there is something different. New people, new challenges (sometimes), and new problems; yet for as many new and different things there are just as many things that stay the same. Every few weeks, usually, I get a call on the graveyard shift of a man calling to make a reservation. (For those of you who don’t know, I work in a hotel.) Same guy every time. While he’s making his reservation he’s also masturbating. He’s called so often that I can now recognize his voice.

Why am I talking about this, you may be wondering? Well tonight a new pervert decided to call in. Whereas the other guy would wait until he was on the phone; this new guy was already pulling his on his gerkin. Since I’ve been dealing with the first pervert for over two years now, I knew what was going on and hung up on him. He called right back and told me I’d hung up on him. I asked if I could help him. He said I had a nice voice and I said that if he was going to masturbate while on the phone I couldn’t help him. He ignored me and I hung up.

So when he called back for a third time I had my male co-worker answer the phone. The pervert hasn’t called back.

I deal with things like this all the time. Thankfully *knock on wood* I haven’t had to deal with a hold up. I do have to deal with irate customers when they come in with online reservations and don’t get what they wanted because of a mix up. Like tonight, when I had to check someone into a smoking room when they wanted a non-smoking. The online company they went through was well aware of the fact that we had no rooms, but they made the reservation anyway. Then I had to deal with him yelling and bitching about the fact he got a smoking room when he wanted a non-smoking.

I tried to explain to him that when they while they wanted a non-smoking when are oversold on any time of room, they go to what we have available at the time. All I could do was suggest another hotel and then offer a discount when they checked out. Which of course, he had to bitch about.

Like I tell everyone: We can’t control what they have online; all we can do is work with what we have in front of us.

That’s all.