People!

People!

I started work tonight (7-21-12) and will be working until (7-22-12) at 3 pm. Sixteen hours! Crazy. Not only that it’s the day we have a bazillion check outs. Well probably not that many, but it’s going to seem that way.

About an hour ago I had some woman threaten my job because I won’t give her a discount on a room. She complained that the TV doesn’t work and that it’s too smoky. Well, they’re in a smoking room because that’s all we have left. I know that the person paying for the room knows that. As for the TV, it probably needs to be plugged in, but she was so rude threatening to call the Days Inn Corporate office and my manager because I wasn’t offering her good customer service. I am not authorized to give out any refunds unless it’s Okayed by management.

*shrugs* What am I supposed to do? I’m not going to get a reprimand simply because this woman doesn’t want to pay an extra 5 or 10 bucks. I gave her excellent customer service considering I didn’t go through the phone and rip her heart out OR even yell at her for being so rude on the phone.

I understand the customer is always right, but not when they’re bitching about something they aren’t even paying for. Her boyfriend’s brother is paying for the room.

That is all. A short blog for now. May do another one later today.